At Clover-Gold, we are committed to providing a seamless, enjoyable, and secure gaming experience. However, we recognize that certain circumstances may require a refund. This Refund Policy outlines the conditions for refunds and the process to request one.
1. General Terms
1.1 Refunds are granted only under specific conditions as outlined in this policy.
1.2 Refund requests must adhere to our Terms and Conditions and be submitted through official support channels.
1.3 Refunds are not provided for winnings, completed bets, or funds that have already been used.
2. Eligible Refund Scenarios
Refunds may be issued under the following circumstances:
- Unauthorized Transactions: If a transaction occurred without your consent.
- Technical Errors: If a deposit failed due to a technical error but funds were debited from your account.
- System Malfunctions: If a system malfunction prevented proper use of your deposited funds.
- Duplicate Transactions: If you accidentally made the same deposit multiple times.
3. Non-Refundable Scenarios
Refunds will not be issued for:
- Losses incurred during gameplay.
- Disputes over game outcomes or strategies.
- Transactions where funds were used for gaming.
- Non-compliance with our Terms and Conditions or responsible gambling policies.
4. Refund Process
To request a refund, follow these steps:
- Contact Support: Reach out to our support team through official channels.
- Provide Documentation: Include the following details in your request:
- Full name and account information.
- Transaction ID(s) and the amounts involved.
- A clear description of the issue or reason for the refund request.
- Verification: Our team will review the request, verify the transaction, and may request additional documentation if necessary.
- Processing Time: Refund requests are typically reviewed within 5-7 business days. If approved, refunds will be processed back to the original payment method.
5. Payment Method and Fees
5.1 Refunds will be issued to the original payment method used for the deposit.
5.2 Any applicable transaction fees or currency conversion charges may be deducted from the refunded amount.
6. Chargebacks
6.1 Initiating a chargeback without first contacting our support team may result in account suspension or termination.
6.2 Chargeback disputes will be thoroughly investigated, and fraudulent claims may lead to further legal action.
7. Your Responsibilities
As a User, you are responsible for:
- Understanding and agreeing to our Terms and Conditions before making deposits.
- Double-checking all payment details to avoid errors.
- Using deposits exclusively for gaming purposes, as outlined in our policies.
8. Contact Us
If you have questions about this Refund Policy or need assistance with a refund request, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7 through our website.
Commitment to Fair Resolutions
At Clover-Gold, we are committed to resolving refund requests fairly and efficiently. Thank you for choosing Clover-Gold, and we appreciate your understanding of our policies.
