At Clover-Gold, we are dedicated to promoting responsible gambling by offering tools to help players manage their gaming habits. One such tool is self-exclusion, allowing players to voluntarily restrict access to their accounts for a specified period. This resource is vital for individuals looking to prevent or address gambling-related harm.
1. What is Self-Exclusion?
Self-exclusion is a voluntary feature designed to help players take a break from gambling. During the self-exclusion period, players cannot:
- Log into their account.
- Deposit funds.
- Place bets or participate in games.
This tool empowers players to regain control and make responsible decisions regarding their gaming activities.
2. How to Initiate Self-Exclusion
You can activate self-exclusion using one of the following methods:
- Contact Support: Reach out to our Customer Support Team via live chat or email.
- Account Settings: Use the self-exclusion feature in your account dashboard.
Once initiated, your account will be immediately restricted for the selected period.
3. Self-Exclusion Periods
We offer flexible self-exclusion options to accommodate individual needs:
- Short-Term Exclusion: 24 hours, 7 days, or 1 month.
- Long-Term Exclusion: 6 months, 1 year, or longer.
- Permanent Exclusion: A permanent self-exclusion can be requested, with additional steps required for reactivation after a cooling-off period.
During the exclusion period, you will not receive promotional emails or marketing communications.
4. Compliance with Regulatory Authorities
As a licensed casino, we strictly adhere to the requirements of regulatory bodies such as:
- UK Gambling Commission (UKGC).
- Malta Gaming Authority (MGA).
These regulations ensure that self-exclusion requests are implemented without exception, prioritizing player safety.
5. National Self-Exclusion Programs
In some countries, national self-exclusion programs allow players to block access to all licensed online casinos in that jurisdiction. Examples include:
- GAMSTOP (UK): A free service blocking access to all UK-licensed gambling websites.
- Spelpaus (Sweden): A national self-exclusion system for Swedish players.
We encourage players to take advantage of these broader protections if available.
6. Reactivating Your Account
Reactivating your account after a self-exclusion period involves:
- Submitting a Request: Contact our support team to formally request reactivation.
- Cooling-Off Period: A mandatory period ensures the decision to return is well-considered.
Reactivation is not automatic and will only proceed after completing all necessary steps.
7. Additional Support
Self-exclusion is just one part of our commitment to responsible gambling. If you or someone you know is struggling with gambling, we recommend reaching out to professional support organizations for help.
